Where: Lisbon (Portugal)
Extent of Work: Full Time
Click here to apply in English
Click here to see other job offers in Hungarian
About the Role
We are looking for an experienced Customer Support agent to join our fast-growing Customer Support team.
Customers mean everything to us! Everyday you’ll be representing Monese and communicating to many of our million customers via phone, email and in-app chat. Expect a constant flow of quick-fire interactions plus longer troubleshooting queries.
This is a Customer Support team that is central to the Monese product. What you see and experience from our customers has an impact on how the Monese product changes over time – you and a customer you speak with could dramatically influence our entire product!
We have to balance a fine line between compliance and customer experience, putting the challenge back into customer support.
Here are some of the tasks that you will be doing:
- Providing our customers a mind-blowing Monese customer experience.
- Providing top level customer support with our own Monese style through phone, email and in-app chat.
- Be the voice of our customers: raise their concerns and feedback to our product and engineering teams.
- At least 1 year of experience in customer support/call centres (tech or financial/banking environment is a plus).
- Fluent English, both written and spoken, in addition to exceptional HUNGARIAN (written and spoken)
- Excellent communication skills
- Quick learner and independent problem-solver
- Driven, self motivated and high flexible team player
- Efficient, empathetic, patient and positive
- Ample opportunity to develop your career within Monese as you will be an important part of a fast-growing company.
- A horizontal structure where everyone has a voice and makes a direct and valued contribution to building the best product possible.
- International team of open-minded people in a nice office environment with plenty of perks, snacks and drinks.
- Opportunity to travel between our offices and meet other teams as well.
- Many fun team events, office parties and summer ‘weekend-getaway’ to spend some quality time with your colleagues.
- In- and outdoors Moneser’s sports activities.
- Additional week of vacation.
- Share options and competitive salary.
- Dog friendly office with many fluffy friends.