Customer Service Assistant (Spanish)

Where: Cape Town (South Africa)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Spanish

DESCRIPTION

· Moderate all customer reviews and respond to email queries
· Meets or exceeds quality and productivity goals assigned by management
· Demonstrates clear and polite written and oral communication
· Maintains a positive and professional demeanor and portrays the company in a positive light
· Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
· Follows company policies and processes in order to process customer requests appropriately
· Demonstrates knowledge and use of departmental resources, policies and procedures.
· Uses customer service tools in order to provide an accurate response and an exceptional customer experience
· Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
· Proactively communicates system and process issues, and customer feedback trends to management
· Exceeds customer expectations by going above and beyond all other duties as assigned.

BASIC QUALIFICATIONS

· Must be fluent in Spanish and English (Speak, Read and Write)
· Completed NQF Level 4
· 1+ year of relevant customer service experience
· Internet navigation and troubleshooting Skills
· Proficiency in Microsoft Outlook and MS Office applications
· Excellent communication skills (spoken and written)
· Flexibility in work schedule -(Shifts will possibly start and end outside of normal business hours)

PREFERRED QUALIFICATIONS

· Some college degree preferred
· 1+ year of relevant phone or email customer service experience
· Ability to multi-task with phone and computer skills
· Experience working in a customer service or call center preferred
· Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
· Demonstrated ability to work as an effective team member

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