Customer Verification Specialist (Italian)

Where: Sofia (Bulgaria)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Italian

Are you interested in a career in the ever-evolving payments world? The role of an Onboarding agents is to facilitate the verification process for our clients- small to medium businesses from all across the globe. At the same time the Onboarding team ensures that Sum Up is following the highest compliance standards and is compliant with all applicable AML regulations.


  • Communicate with newly-registered merchants via email (only non-voice communication)

  • Review and verify merchants’ registration documents

  • Resolve varying levels of queries in a timely and efficient manner

  • Identify and report any trends in merchant queries to senior staff

  • Follow best practices and company policies and procedures

  • Identify changes which can be made that will improve efficiency and customer experience

  • Be equally comfortable working on your own and as part of a team


  • You have excellent command of Italian and English

  • You are a strong team player and able to interact with colleagues at all levels

  • You have excellent communication and interpersonal skills. Strong time management and organisational skills, able to prioritise your own tasks.

  • You are flexible and open to change, meaning your have the ability to react and adapt to changing priorities

  • You are enthusiastic, dedicated and willing to learn. You are conscientious with a “can-do” attitude and a proactive work ethic

  • You have previous experience in handling a high volume of support email queries would be an advantage

  • You are comfortable working with database

  • Startups thrill you! You’re able to identify yourself with them and you know (or at least have an idea) of what awaits you when working for one

  • You have good computer literacy


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