Customer Service Representative DE-FR-PT

Where: Nairobi (Kenya)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German, French, Portuguese

 

Job Description

Key Responsibilities

  1. Checking e-mails and answer the most pressing questions of your key accounts.
  2. Insert a new insured member into the system
  3. Attend a team meeting
  4. Keep your customer records up-to-date
  5. Answer incoming calls or call a customer to inform him on the status of his files
  6. Recommend improvement on processes
  7. rewrite your priority checklist to make sure the deadlines of this week are met

Required

  • Proficient in French / Portuguese / German
  • Have a degree (preferably in languages) or similar level by experience and an excellent knowledge of English.
  • Possess excellent attention to detail.
  • An expert in delivering an excellent customer experience.
  • Quick to learn new software applications.
  • Have strong interpersonal skills with excellent written/verbal communication skills
  • A positive thinker who is used to working meticulously against tight deadlines
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