Customer Service Representative DE-FR-PT

Where: Nairobi (Kenya)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German, French, Portuguese


Job Description

Key Responsibilities

  1. Checking e-mails and answer the most pressing questions of your key accounts.
  2. Insert a new insured member into the system
  3. Attend a team meeting
  4. Keep your customer records up-to-date
  5. Answer incoming calls or call a customer to inform him on the status of his files
  6. Recommend improvement on processes
  7. rewrite your priority checklist to make sure the deadlines of this week are met


  • Proficient in French / Portuguese / German
  • Have a degree (preferably in languages) or similar level by experience and an excellent knowledge of English.
  • Possess excellent attention to detail.
  • An expert in delivering an excellent customer experience.
  • Quick to learn new software applications.
  • Have strong interpersonal skills with excellent written/verbal communication skills
  • A positive thinker who is used to working meticulously against tight deadlines

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