Order Support Specialist (Hungarian)

Where: Cork (Ireland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Hungarian

Key Qualifications
  • Fluency in Hungarian & English is a requirement.
  • Experience of working in a pressurised environment which is target driven.
  • Customer focused with strong customer service experience.
  • Experience in Logistics/ Order management is desirable.
  • SAP experience and Block management experience preferred.
  • A high level of computer literacy preferred.
  • Strong organisational and administrative skills.
  • Be able to enhance existing relations with customers and partners.
  • You truly love connecting with customers and helping them understand technology on a human level.
  • Strong analytical skills.
  • Thrives in a dynamic environment.
  • Adaptability & willingness to address new tasks.
  • Self-motivated, works well under own initiative.
Description
– Processing of daily/weekly/monthly reports in an accurate and timely manner. – Ensure all activity is addressed within specified Service Level Agreements (SLAs). – Customer Outreach, via phone or email. – Order maintenance and administration: solve delivery blocks to support order cycle target, process order amendments, returns, replacements, credits, account balancing documents etc. – Process Improvements / ApplePedia (Departmental knowledge base) audits. – Universal Acceptance Testing (UAT). – Develop creative solutions to complex customer issues & follow through to resolution. – Co-ordinate & work cross departmentally to prevent and/or resolve issues. – As this role depends on the volume of the business, flexibility around shifts and weekend working hours will be required.
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