Account Manager (Portuguese)

Where: Buenos Aires (Argentina)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Portuguese

Responsibilities

  • Manage a Portfolio of restaurants
  • Onboard new restaurants by activating or helping to activate some product features that have been purchased
  • Organize calls and email communication with our customers in a programmatic coverage-based approach to support them to adopt and implement our solutions.
  • Develop and maintain relationships with existing TA customers by providing guidance and assistance and providing necessary education to promote the value and benefits of our Solutions to enable business success.
  • Generate incremental revenue by systematic upselling TripAdvisor subscriptions, Identify cross-sell opportunities for TheFork solutions

Modify customer engagement skills accordingly to overcome objections and retain customers; identify solutions to issues and concerns.

  • Distribute promotional materials to existing customers
  • Triage appropriate queries to Customer Services
  • Support customers through any credit card fails during contracts
  • Work together with rest of sales teams in the pursuit of excellent results and flawless execution
  • Keep up with product training and new offerings as well as latest value proposition

Requirements

  • Fluent in Portuguese: You will work on a daily basis with Portuguese-speaking customer.
  • 1 years sales / account management experience in telesales or customer support experience in B2B online environment and / or leisure-hospitality-restaurant industry.
  • Strong organizational skills
  • Ability to work independently to meet an individual sales quota
  • Ability to manage multiple priorities and tasks
  • Excellent sales, negotiation, customer service, nurturing, educating and communications skills
  • Experienced at building effective customer relationships through positive communication, honesty and trust
  • Not intimidated by technical interaction, co-browsing with customer on-line
  • Excellent written and oral communication in the relevant language/s of the country/ies covered
  • Ability to work in a fast-paced, high-performance environment with a hands-on approach and demonstrated ability to multi-task and think creatively
  • Exhibits integrity through fair and ethical behavior towards other and a demonstrated sense of corporate responsibility and commitment
  • Problem-solving skills

Additional assets :

  • Experience with a restaurant
  • Salesforce CRM
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