Customer Support Agent (Portuguese)

Where: London (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Portuguese

RESPONSIBILITIES

  • Liaising between fans to resolve light complexity issues via email on various topics such as: ticket transfers, refunds, account queries, cancellations etc
  • Providing accurate, valid, and complete information by using the right tools, methods, and processes
  • Ensuring a high level of customer service and a positive guest experience
  • Supporting your colleagues with peer learning, and being open to feedback from others
  • Positively participating in company events, and in weekly team meetings
  • Taking part in new projects and tests that we may need your help with
  • Promoting the DICE culture
  • Supporting our team with other projects and tasks to do with expansion.

REQUIREMENTS

  • Fluency in Portuguese and English
  • You have at least 1-2 years experience dealing with customers in an online/digital environment
  • Great support isn’t just about answering emails – it’s about problem-solving and you love that
  • You’re methodical and detail oriented. You’ll always make sure you’ve addressed the fan’s problem before you fire off a reply
  • You go the extra mile, but believe in small gestures too
  • You’re not too shy to get stuck in, to hustle around a problem to get the best result for a fan
  • You understand that good spelling and grammar conveys trustworthiness and friendliness, and that means a lot to the fans
  • You enjoy working with our product team to provide insights that will help shape the future of DICE
  • You are extremely computer literate and experienced using various office applications and CMS systems
  • Understanding of customer support software such as Help Scout, Zendesk, Desk or others (bonus)
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