Customer Care Agent (Spanish)

Where: Casablanca (Morocco)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Spanish

Key responsibilities

The Customer Care Agent is integral to one of Dells most important strategic initiatives, Customer Experience. The role of the Customer Care Agent is to deliver a positive customer experience, to solve situations when orders do not meet the customers expectations, and work with internal departments to find the best solutions to customer issues. The main responsibilities for this job are:
• Servicing and supporting Spanish, English or French speaking customers in emerging markets
• Answering properly customer requests and fix non-technical issues by providing the best solutions
• Providing guidance and online maintenance for the customers on the phone and through email support
• Understanding the customer needs and ensuring full ownership of all internal and external customer requests
• Managing open customer cases while providing continuous visibility to customers and ensuring effective follow-up until full resolutions of customer requests or issues

Essential requirements
•2+ years of relevant experience or equivalent combination of education and work experience
• Fluency in  French, or/and  English,or/and Spanish
• Good knowledge of Microsoft Office tools including Excel
• Excellent communication and proactive customer service skills
• Ability to deal with multiple requests/tasks and prioritize

Desirable requirements
• Solid customer care experience or technology industry knowledge is a plus

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