Customer Service Specialist Jr (German)

Where: Warsaw (Poland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German

What will you do?
As Customer Service Junior Specialist, responsible for the dedicated activities within the Request Return to Credit process supporting our Clients on a daily basis. Mostly, you will:
  • Handle incoming calls (where needed, proactively initiate follow-up calls) and emails from customers, logistic partner and/or internal teams in relation with the Returns process in order to provide excellent service to the customer
  • Process customer returns requests create return order in SAP and schedule pick-up with carrier
  • Investigate and solve post-delivery/Goods Return issues and interact with customers and logistics to ensure proper solution
  • Solve situations when orders do not meet the customers’ expectations and ensure positive customer experience
What do we expect from you?
  • Very Good English
  • Very Good German (min. B2+)
  • Previous experience in Customer Care would be an advantage
  • Preferably Good MS Office skills

We can offer:

  • Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
  • Using foreign language and new technology solutions daily, cooperating with various Clients
  • CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
  • Full work comfort – private medical care, life insurance, access to MyBenefit platform
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