Customer Service Representative (English)

Where: Budapest (Hungary)

Extent of Work: Full Time

Click here to apply in English

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Job Description

Tasks & Responsibilities:

  • Receive & enter order into processing system and confirm shipments (vessels, barges, trucks)
  • product and package availability
  • Keeping Customers updated on the status of their Purchase Orders.
  • Initiate and follow-up on deliveries of products from terminals/warehouses to customers.
  • Interfacing internally (sales, Business Management SCM, etc.) and externally (customers, agents,
  • terminals, warehouses, freight forwarders, etc.),
  • Stock allocation for individual orders.
  • Sales invoicing processes (Credit & Debit Management )
  • Prepare and check required documents necessary for transport, customs, shipping, and banking.
  • Complaint Management
  • Return Order Management
  • Sample Management
  • Coordinate intercompany orders.
  • Ensure Customer Satisfaction.


  • College or university degree preferably in finance/accountancy
  • Advanced communication level in English (both written and verbal)
  • Other European language knowledge is an advantage
  • Good IT skills (MS Office, SAP is an advantage)
  • Experience in Shared Service Environment is an advantage
  • Customer focused attitude; meet or exceed customer’s expectations (internal/external),
  • Strong problem-solving abilities
  • Good organizing and time management skills
  • Supportive attitude, develops and maintains positive relationships with all business partners
  • Ensuring Process Compliant day to day operation.
  • Compliance & Quality Insurance.
  • Ownership of the end to end processes
  • Personally committed to and actively works to continuously improve him/herself on interpersonal

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