Customer Service Representative (Spanish)

Where: Limerick (Ireland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Spanish

The Customer Service Representative role offers a unique opportunity to take on customer-facing responsibilities that directly impact our success. The role will involve providing first class service to our customers and assisting with key operational tasks. This is a fantastic opportunity to work and learn about live events globally e.g. sports, concerts and theatre.

There are plenty of opportunities for progression through the company – we are more than just a contact centre as there are operational teams across many functions located in Limerick supporting development and career progression for the right candidate. You will be rewarded for hard work and this recognition is based on performance and results.

What we offer:

Here at viagogo, we are proud of our multicultural and vibrant culture, innovative offices, and newest technologies used. You can be a part of this exciting environment and show your talents. Once part of the team, you will have access to our wide benefits package:

  • Competitive starting salary of €25,000
  • Health package
  • Relocation package
  • Continuous training & support
  • Career progression
  • Employee Engagement initiatives
  • Work Abroad Scheme in North America, APAC, Africa, Europe
  • Casual dress code
  • Free parking

Key Responsibilities:

  • Customer Service – provide e-mail and phone support to our customers to the required standard which ensures a good balance between productivity and quality
  • Ability to liaise with other departments as necessary
  • Identify process improvement opportunities and raise through the appropriate forum
  • Support customers directly on the ground at major events around the world
  • Any other tasks as required

Skills and Attributes:

  • Fluency in English and Spanish
  • Must be comfortable with standard MS Office software (Outlook, Word) and quick to understand new software tools
  • Team player
  • Takes ownership
  • Organised and reliable with attention to detail
  • Excellent multi-tasking skills
  • Work well under pressure
  • Hungry to take on responsibility and a willingness to do adhere to strict deadlines
  • Outstanding written and oral communication in English and language applied
  • A sense of humour and positive, “can-do” attitude

 Experience & working hours:

  • 1 – 2 years of professional experience
  • You will be working a 40-hour week
  • Flexibility to work shifts during evenings and weekends required
Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.