Where: Warsaw (Poland)
Extent of Work: Full Time
Click here to apply in English
Click here to see other job offers in Hungarian
These will be your tasks
Qualifying, validating and processing of our customer orders, subsequent invoicing and credits & debt management.
Following up on the customers experience via surveys and courtesy calls and managing the feedback to improve the service.
Updating customer information as required.
Supporting other parts of the business to resolve escalated issues arising from customer contact i.e. complaint ownership and call escalation.
Responsible for Inbound/Outbound Calls in relation to all types of queries and escalations from internal and external customers Proactively look for and implement process improvements.
Effective problem resolution and root cause analysis prevention.
General housekeeping of the business data base (delivery addresses, contact names, contact numbers & email addresses).
Ensure all order have the correct supplementary documentation to allow for a delay free shipment to the customer.
Maintain connections between the customer, customer services & sales, so all are informed & up to date with latest relevant information.
You’re offering these qualifications
Languages: Hungarian C1 + Polish C1 or Hungarian C1 + English C1.
Experience of working in a Customer Service environment.
Exceptional interpersonal and communication skills to support all levels of customers both internal and external.
Excellent problem solver with methodical and consistent approach to their work.
Effective time management and organisational skills.
Proven experience of working to tight deadlines and meeting business demands.
Experience in driving customer improvements.
Computer literate – MS Office, specifically Excel and Outlook. SAP/Salesforce experience preferable.