Customer Service Representative (Portuguese)

Where: New York (United States)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Portuguese

Responsibilities:

  • Navigate to the appropriate pre-scripted responses which CSR must read verbatim to provide basic general and claims-specific information.
  • Utilize standard technology such as telephone, email, and web browser to complete work tasks.
  • Complete basic call-related input in computer terminal to phone inquiries such as clicking buttons to confirm answers.
  • Assist caller with filling out online application and submitting it electronically to the provider for processing.
  • Refer escalated calls as needed to Supervisor.

Minimum Requirements:

  • High School Diploma or GED
  • Ability to speak English and Portuguese clearly, professionally, and fluently.
  • Six months of related customer-service experience
  • Security clearance required – position contingent on ability to obtain low risk security clearance
  • Detail oriented
  • Strong written, verbal, and typing communication skills are required
  • Effective administrative and organizational skills

 

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