Customer Support Representative DE-ES-FR

Where: Melbourne (Australia)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German, Spanish, French

Requirements:

You must be willing to work a shift within our Melbourne Operation Hours 8AM-7:00PM Monday to Sunday and public holidays.

Responsibilities:

  • Assisting customers with their technical and non-technical problems
  • Ensuring that all reported incidents are accurately logged
  • Leading the progress of all problem queries and change requests
  • Gathering requirements for all change requests
  • Keeping customers up to date on how and when issues will be resolved
  • Training restaurant employees, encouraging greater use of the OpenTable system and gathering customer feedback
  • Helping configure restaurant settings
  • Configuring restaurant databases
  • Documenting all phone correspondence internal CRM system and all email and chat contacts in the email management tool
  • Acting as point of reference for internal staff for all customer support issues
  • Outreach and following-up phone calls

Desired Experience:

  • At least a couple of years’ experience providing customer support, preferably in a software support environment
  • Speaking, Reading and Writing in English is required (additional languages are a plus)
  • Working knowledge of current Microsoft Windows operating systems (client and server platforms)
  • Knowledge of iOS and Apple Hardware
  • Knowledge of networking protocols (TCP/IP), networking infrastructure, switching and routing is a plus
  • Experience with the use of support desk tools like Salesforce, Communities, live chat
  • A strong sense of ownership regarding the product and the issues arising from its use
  • Excellent interpersonal skills, with a bias towards customer service
  • Strong communication skills: active listening, writing/ typing, informal communication
  • Availability to attend (up to) approximately three weeks of required training
  • Restaurant/ Hospitality experience highly desirable
  • Japanese, Mandarin, Cantonese, French, Spanish, and German also a plus
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