Customer Service Executive DE-ES-FR

Where: London (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German, Spanish, French

Responsibilities

  • Managing queries regarding to our services and customer account/transaction over the phone, email and live chat
  • Advising customers on our products and WorldRemit offers
  • Think outside of the box to do everything we can to resolve customer query
  • Screening and verifying customer’s identification
  • Reviewing transactions and identifying suspicious activities. Reporting and escalating suspicious activities to the relevant department
  • Monitor and make decision on transactions

Summary of required experience & attributes

  • Fluent written and spoken English and either Spanish, German or French
  • At least 1-year experience in a Customer Service role
  • Good communication skills
  • Passionate about helping people and go the extra mile to keep customers happy
  • Be a team player that can adapt to a fast-paced and changing environment
  • Highly disciplined, self-motivated, and service delivery focused. Always willing to go that extra mile.
  • Ability to take responsibility in challenging situations
  • Expertise in multi-tasking
  • Flexible and able to work as part of a shift rotation basis (24/7 – 365 days)
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