Service Desk Agent (Hungarian)

Where: Bucharest (Romania)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Hungarian

Your day to day:

Ensure timely and effective resolution of end-user IT related issues

With these activities, you will have a great impact on our business:

  • Take internal customer calls;
  • Log, troubleshoot and dispatch IT issues to the next level, with the aim of ensuring quick and effective resolution;
  • Collect data for internal reporting;
  • Ensure service level agreements are fulfilled;

With these skills, you are a great candidate:

  • Hungarian (C1 or above);
  • English (B2 or above);
  • Team working skills;
  • Understanding of solutions and correct management of problem solution;
  • Capacity of taking care of the technical documentation and following the production, experimentation and deployment phase;
  • Socially skilled;
  • Self-awareness;
  • Team worker with collaboration;
  • Understanding of client’s issues;
  • Flexibility;
  • Analysis and problem solving;
  • Is familiar with and can explain the below concepts. Prior work experience is desirable:
  • Knowledge of Active Directory;
  • Operating Systems Knowledge;
  • Office Automation Software knowledge;
  • Servers, files, folders knowledge;
  • Knowledge of Antivirus and Antimalware tools;
  • Wireless Devices (Blackberry, Windows Mobile, Symbian, Android).
  • Has used an IT Service Management tool (BMC Remedy or similar).
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