Customer Experience Ambassador (German)

Where: Bucharest (Romania)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German

We are seeking an awesome Customer Experience Ambassador to provide exceptional in-App support to our user community. Working with a top-notch team, you’ll be at the forefront of creating amazing customer experiences for a technology organization innovating in the urban micro-mobility space.

We are a rapidly growing electric scooter-share company, dedicated to providing alternative, last-mile transportation options to people living in high traffic urban areas. Our culture is focused on inclusion and sustainability, with a particular focus on entrepreneurial drive.

WHAT YOU NEED TO HAVE:

-fluency in German and English, with appropriate market language knowledge (minimum B2 level)

-availability for a full-time position, in shifts covering 07:00 – 24:00, Monday – Sunday

-strong writing and communication skills

-ability to troubleshoot and solve problems creatively and efficiently

-proven ability to be a positive contributor in a team environment

-able to flourish in an ambiguous, high growth tech environment where change is constant

-customer oriented: You have a passion for helping and empowering others

-Technology enthusiast: comfortable working across platforms and devices

WHAT YOU’LL DO:

-support all user communities to resolve their inbound inquiries quickly and efficiently

-manage inbound email and in-app messages support through our CRM tool

-guide users’ interactions with the platform in accordance with community guidelines

-educate and build loyalty among new users

-ability to multitask and effective in time management

-analyze and improve complex workflows to operate more effectively

-detect and suggest areas for improvement in all areas of your role

-working collaboratively with peers globally to streamline processes

-review and analyze documents submitted by platform users

-ensure that documents meet client expectations for approval

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