Where: Casablanca (Morocco)
Extent of Work: Full Time
Click here to apply in English
Click here to see other job offers in Spanish
What would you be doing?
As a Customer Relations Specialist, you will be the first point of contact for both our business and consumer customer base, responding to multichannel queries. We strive on offering the very best levels of customer service and believe in “what we say and how we say it” leaves a lasting impression with our customers. Therefore we will provide you with all the necessary tools, training and confidence needed to do a great job.
• Supporting business and consumers via inbound calls, emails and live chat queries;
• Resolving product queries and fielding questions regarding online accounts and customer orders;
• Offering in-depth product knowledge of our range and legislation around the products;
• Ensuring the best consumer experience possible is provided;
• Helping drive sales activity where appropriate and conducting customer surveys.
We are looking for…
We are looking for dynamic, resilient candidates, with a positive attitude and excellent interpersonal skills. To succeed in this role you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers.
We especially value candidates with:
• Verbal and written fluency in the Spanish language;
• Good English language skills;
• Motivation and can-do attitude;
• The ability to multitask