Customer Service Agent (Portuguese)

Where: Madrid (Spain)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Portuguese

Main Responsibilities

  • Deliver excellent customer experiences in all interactions with internal and external customers.
  • Investigate and resolve customer issues and ensures proper settlement by considering the complexity, requirements and nature of an issue or complaint using judgment and correct application of policies and procedures.
  • Prepare product or service reports by collecting and analyzing customer information
  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Resolve customer complaints via phone, email, mail or social media
  • Analysis, achievement and monitoring of KPIS
Requirements:

  • High school diploma or equivalent
  • Experience in Customer Support/Call Center
  • Native level of Portuguese and fluent in English (written and spoken)
  • Tech savvy skills to learn new software/applications quickly
  • Ability to communicate effectively, both verbally and in writing
  • Ability to approach problems logically
  • Strong planning & Scheduling skills
  • Organizing and planning time spend on specific activities
  • Keyboard skills
  • Knowledge of using MS Office apps, specific Word and Excel
 
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