Customer Care Specialist ES-FR

Where: Buffalo (United States)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Spanish and French

PURPOSE STATEMENT

The Customer Care Specialist will provide customer service and support to our customers, internal departments, and field associates in handling product performance issues and inquirieswhile maximizing the Customer Experience.

KEY ACCOUNTABILITIES/OUTCOMES

•Receive, research, and respond to customer phone calls in a timely manner.

•Act as Voice of the Customer when communicating information from incoming faxes, emails, Internet inquiries, letters, and plant responses in addition to inputting them into customer relationship system (CRS) in a timely manner.

•Generate communications (i.e. letter, email, verbal) in response to customer complaints/inquiries that include empathy and maximize the Customer Experience with our company; which includes challenging  responses from our plants and internal associates to meet this objective.

•Assist in improving Customer Care processes to better serve our customers and work smarter.

•Engage in Surprise and Delight activities with a focus on enhancing the customer experience and word of mouth marketing.

•Generation and distribute  daily, weekly, monthly and ad hoc customer complaint / issue reports while analyzing data and reporting / escalating any potential trends.

•Assist in improving Customer Care processes to better serve our customers and work smarter.

•Interaction with internal associates and departments to resolve product performance issues and requests for information.

•Performs all accountabilities within the policies, procedures, and code of ethics of Rich Products, Corp.

KNOWLEDGE/SKILLS/EXPERIENCE

•Bachelor’s degree  in  Communication, Marketing, or Business with 2+ year business experience to include customer service and/or customer relationship management.

•Solid interpersonal and  verbal /written communication skills with emphasis on writing.

•Knowledge of product line offered by all strategic business units or food service/bakery related job experience preferred.

•Understanding of technical skills required in food preparation, handling and equipment preferred; Quality Assurance experience a plus.

•Strong PC proficiency to include Microsoft Office 2010 (Excel, PowerPoint, Word, Outlook).

•Spanish and/or French language skills a plus.

•Ability to travel 1-2 times per year.

 

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