CX Agent (English)

Where: Barcelona (Spain)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in English

Your Challenge:

  • Moderate the content uploaded by our users to maintain the site´s quality standards
  • Provide support to our customers through our different channels.
  • Use defined procedures for responding to our customers.
  • Report errors and improvements discovered on the website
  • Other duties as assigned

 

To get there, you´ll need:

  • Excellent customer service aptitude
  • Must: Native English speaker
  • High school degree. Desired: Student of one of the following: Social Communication, Psychology, International Relations, Business Administration
  • Fulltime work permit

 

Functional competencies:

  • Being able to spot abusive/illegal content
  • Being able to manage large – monotonous tasks
  • Being able to keep the focus, avoiding putting down legitimate content
  • Detailed and methodic
  • Proactive
  • Good oral and written skills
  • Strong internet skills
  • Fast learner

 

Availability:  Saturday – Sunday and Banking holidays from 5 pm to 2 am

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