Where: Berlin (Germany)
Extent of Work: Full Time
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In your role as a customer support specialist you support customers registering online, contact them if necessary documents are lacking and also take care of situations in which a check cannot be redeemed.
Your main task, however, is to answer customers’ most common questions, such as:
– Can I use my credit card?
– How can I authorize people to use my account?
– Where can I find current exchange rates or transfer fees?
– What are the minimum / maximum amounts for a transfer?
Ideally you bring along:
– Service orientation
– Demeanor and friendly assertiveness
– Flexibility concerning working hours
– Interested in working in the office (no work at the counter)
– very good knowledge of German AND Hungarian