Customer Service Agent (German)

Where: Warsaw (Poland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German

What will you do? 

As a Customer Service Agent, you will handle Business to Business relations with our customers. Mainly, you will be responsible for:

  • Providing excellent customer service in an inbound customer contact environment via email or chat
  • Providing Business to Business Support services with emphasis on online advertising sector, and social media
  • Maintaining high customer satisfaction experience

Qualifications

What we expect from you:

  • Very good communication skills in English and German
  • Good grammar and typing accuracy skills
  • Stress resistance
  • Customer service/Call center experience nice to have

What we can offer:

  • Using foreign language and new technology solutions daily, cooperating with various global Clients.
  • Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
  • Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
  • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
  • Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
  • Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees
  • Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace.)
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