Business Contact Support (Portuguese)

Where: Bratislava (Slovakia)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Portuguese

Quote to Cash (Q2C) is an internal IBM organization that plays a rare and integral role in supporting operations, driving key business decisions, and influencing IBM’s business results. We operate as a value-driven team and a trusted advisor to the business, supporting all business units in all geographic areas.

Your Role and Responsibilities
What would be your role?
In this position, that will be part of Supply Chain Operations field, you will be a link between the company and our external/internal customers (other departments of IBM), where you will incorporate administrative work, communication, and customer care service into your daily responsibilities. Your contribution will have a direct impact on company’s business decisions and customer satisfaction.
And how will you ensure this? By:

  • Supporting IBM’s clients across the globe with whole end-to-end process that includes various activities from proposal creation to cash collection
  • Providing pre-order and post-order activities, such as contract maintenance, pricing, evidence management, invoicing and revenue collection
  • Cooperating with internal IBM customers and departments to ensure meeting clients’ needs.

What do you need for success?

  • Intermediate English and Portuguese
  • Advanced level of MS Office
  • Good communication and negotiation skills
  • Enthusiastic and dedicated approach
  • Strong eye for detail, combined with logical and analytical thinking
  • Out-of-the-box perspective.
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