Consumer Risk Agent (Portuguese)

Where: Dublin (Ireland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Portuguese

Fluent Portuguese and English are required for this role.

Core Duties:

  • Review PayPal accounts and determine the legitimacy of the account and account holder and associated risk. Analyse account history and trends and perform relevant research to effectively identify problems (70%)
  • Contacting account holders in an effort to verify activity and mitigate loss (20%)
  • Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity. (10%)

Core Competencies:

  • Customer Focus
  • Decision Quality
  • Problem Solving
  • Drive for Results
  • Time Management
  • Functional / Technical Skills

Knowledge / Skills Requirements:

  • Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customer (in English)
  • Strong written (email) communication utilizing proper grammar and punctuation (in English)
  • Ability to make discretionary decisions based on research.
  • Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through
  • Ability to learn and adapt to new software technologies
  • Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office – Outlook, Word, Excel).
  • Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack).

Essential experience:

  • 2 years minimum experience in Financial services/Call Centre
  • MS Office experience
  • Experience working towards targets/KPI’s

Desirable Experience

  • Bachelor’s Degree or equivalent business experience
  • Risk/Fraud Experience
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