Customer Service Representative (German)

Where: Vicenza (Italy)

Extent of Work:  Full Time, Permanent Term

Click here to apply in English

Click here to see other job offers in German

La figura ricercata

The Customer Service – German Speaking (M/F) should:

  • ensure all customer orders are dealt with in the prescribed time frame and format.
  • ensure all customer queries are dealt with speedily and accurately.
  • ensure that customers are kept up to date regarding any on-going communications / orders.
  • ensure any issues in the customer journey are feedback to the team to resolve in a timely manner
  • complete any other reasonable tasks as requested by the eCommerce team to ensure our service is 110%.
  • keep up to date with the latest products and changes of the business to ensure that chat is relevant and compliant with business policy
  • embrace and grow product knowledge across all brands

Il candidato prescelto

The ideal Customer Service – German Speaking (M/F):

  • Great interpersonal skills
  • Good telephone manner
  • Ability to communicate clearly and speedily in text
  • Excellent organizational skills and ability to prioritise.
  • Multi task / Flexible working attitude.
  • Team player with the ability to work independently as required.
  • A good knowledge of Microsoft Office (Excel & Word)
  • Multiple languages would be an advantage
  • Ability to operate effectively in an international, multicultural, diverse organization
  • Strong analytical skills and data-driven thinking
  • Experience setting up and managing a budget
  • Should be able to contribute to planning and strategic thinking
  • Should be able to develop effectual relationships and operate with executives, customers and external partners
  • Fluent in English and in German.
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