Call Center Agent (Italian)

Where: Berlin (Germany)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Italian

Key Tasks and Responsibilities

  • You take care of the reservations and creation of rental contracts via telephone in and Italian
  • You counsel our corporate and private customers by phone about our mobility services
  • You support our customers in the use of our online booking system and have an open ear for every customer
  • You work closely with the other departments of the company to provide the best service to our customers and increase customer satisfaction and loyalty
  • You work in shifts, but we will provide you with your personal shift schedule 4 weeks in advance to give you planning reliability

Your Qualities

  • You are fluent in Italian and English (written & spoken) and have an understandable and clear way to speak and express yourself
  • You enjoy customer contact and know how to deal with challenging customers in a professional and friendly manner
  • You are an organizational and communicative talent, able to cope with a heavy workload and highly dependable?
  • You like to work in international teams and appreciate the exchange with colleagues
  • You are practiced in using MS-Office programs – especially Outlook, Word and Excel
  • Ideally you have already knowledge about of the Italian market

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