Supervisor DE-DK-FI-NO-SE

Where: Lisbon (Portugal)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German, Danish, Finnish, Swedish, Norwegian

These will be your tasks

  • Motivate, lead, guide, and direct all assigned associates to reach their highest potential both in terms of service metrics and career goals;
  • Be relentless while managing our customers’ issues;
  • Assist in building a highly skilled team through participating in daily meetings and hiring decisions;
  • Ensures both individual and team productivity, manages performance, provides floor assistance and real-time coaching;
  • Monitors contacts to identify areas of opportunity to improve performance and customer experience;
  • Analyze data to identify performance trends and opportunities for continuous improvement;
  • Work with associates to create meaningful development plans and deliver feedback
  • Resolves customer escalations as needed;
  • Work with Account Manager to escalate issues.

You’re Offering These Qualifications

  • Must have at least 1 year of leadership experience in a contact center environment
  • Must be fluent (C2 level) in one of the following languages (German, Dutch, Danish, Swedish, Finnish, Norwegian, Romanian);
  • Good knowledge of English (Level B2 minimum accepted);
  • Demonstrated ability to coach, improve performance and develop individuals
  • Must be able to effectively communicate (both verbally and in written form);
  • Ability to work independently and in a team environment to accomplish a common goal;
  • Ability to handle multiple tasks and requests while maintaining results in core job functions and responsibilities.
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