Customer Service Manager (Portuguese)

Where: Munich (Germany)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Portuguese

What you will be doing

As Customer Service Manager you will be working in our international customer service department, dealing with agents and customers through different channels. You will handle incoming inquiries while you execute high quality assurance processes.. Great customer experience and a drive to improve processes through constructive feedback is a must for this role. You will be working for our VIABUY Prepaid Mastercard brand.

  • Understand and respond to customer queries with a high quality and fast response time
  • Analyse your customer market and cooperate with Team Leaders for process optimisation
  • Use different tools for analytics to service our customers in the best possible way
  • Take ownership for great customer experience and engagement, and be the face of our brand to customers
  • Quality assurance within your team
  • Translations

Who are you

  • Native Portuguese speaker with excellent communication skills, both verbal and written
  • 3 years of Customer Service experience in an international environment
  • Customer, and service oriented, willing to go above and beyond to give our customers a great customer service experience
  • Tech savvy – able to use multiple channels simultaneously
  • Good command of the English language, both verbal and written
  • Ability to think out of the box, analyse and provide solutions to satisfy
  • Ability to work in an international environment with cross cultural differences
  • Respectful when dealing with internal and external customers
  • Proactive and problem solving skills
  • Spanish, Italian, French, German or Dutch language skills are an advantage
  • Social Media experience and interest are a plus
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