Customer Service Agent (German)

Where: London (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German

Responsibilities will include:


    • Provide professional, courteous, and prompt support for consumers, liaising with other departments to provide two way communication on issues.


    • Effectively work with Consumer Care internal teams on issues that require attention.


    • Provide a timely resolution to issues and queries as per agreed ‘rules of engagement’.


    • Actively track and manage client interactions by logging all contact into the tracking system and collaborate in generating and sharing the knowledge for issue/case resolution.


    • Where appropriate, outline the key steps to resolution of a problem and communicate to the consumer/stakeholder via frequent and regular status updates.


    • Check, track content to update on Corporate website in liaison with the organisations Consumer Care.


    • Other duties as instructed.



Essential Competencies:



    • Significant experience in a consumer care team in a call centre environment


    • Fluent in English language


    • Fluent in German


    • Experience in a previous consumer care roles


    • Excellent communication and motivational skills, ability to multitask and work independently


    • Ability to work in a fast paced environment, maintaining attention to detail and accuracy (E);


    • Flexible approach to working hours and location


    • Empathy skills, whilst maintaining a professional approach towards consumers


    • Excellent IT skills with the ability to use all Microsoft Office packages to intermediate level (Word, Excel), without requiring support, and be able to learn new systems


    • Must have grade A*-C in Maths and English GCSE (or equivalent)



Compensation & Benefits:



    • Cycle To Work Scheme


    • Childcare Vouchers


    • Dentist scheme


    • Eye test vouchers


    • Excellent onsite training and induction


    • Corporate discounts, including hairdressing, gym membership, restaurants and bars


    • Involvement with local charities and fundraising days/events


  • Modern staff room and break-out areas

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