Team Manager (English)

Where: Paris (France)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in English

What you will do :

    • Manage a team of 3-5 customer success managers based in Paris
    • Maximize revenue within your team’s portfolio by increasing expansion of the portfolio while minimizing churn and contraction
    • Drive the team to reach revenue targets by conveying and showcasing best practices
    • Provide an exceptional experience for our clients by understanding their business objectives to drive adoption of core functionalities.
    • Uncover new strategic revenue opportunities, help define Customer Success strategy and be instrumental in it’s implementation
    • Collaborate with internal partners: Sales, Sales Operations, Marketing, Business Development, and Product teams to grow the existing customer base.
    • Drive and Develop processes, practices & tools

What we are looking for :

    • A minimum of 5 -8 years of Sales, Success and/or account management experience, including 2+ years of management
    • Bachelor’s or Master’s degree from a business school
    • Strong analytical/logical thinking skills, structured analysis process, and clarity of thought: Excel and Google Sheets wizard
    • Previous experience in a B2B SaaS company is appreciated
    • Fluent / native in English, another language would be a plus
    • Passion for consistently providing excellent customer experience
    • Flexible, fast learner who thrives in a constantly-changing work environment
    • A high energy level with excellent communication skills; written and verbal

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