Customer Service Representative DE-ES-FR-IT-Nordic-PT

Where: Budapest (Hungary)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German, Spanish, French, Italian, Nordic languages, Portuguese

We are looking for You if You: 

  • Wish to work for World’s Most Ethical Companies for 12 consecutive years.
  • Possess the drive to deliver satisfaction to our customers
  • Are able to focus on details and set priorities
  • Are capable of meeting daily deadlines
  • Got logical thinking and basic calculation skills
  • Are ready to take responsibility and ownership
  • Enjoy working in a team

A member of the Ecolab Order Support Back Office Team is a vital partner in delivering satisfaction to Ecolab customers in a sustainable and profitable manner. The role delivers value to our customers and therefore our company by:

  • Accurately enter all chemical orders with transactional efficiency as per the defined process, meeting daily shipping cut-off times and service level agreements.
  • Manage order exceptions
  • Build & maintain mutually beneficial, friendly but professional relationship with local customer service Front Office teams.
  • Follow up on missing order information or other general inquiries and requests with the local Front Office team.
  • Adjust delivery dates accordingly, when necessary.
  • Escalate technical issues.

What we need from You is:

  • Min. intermediate written and oral English plus 1 or more of the below languages:Danish, Dutch, Finnish, French German, Italian Norwegian, Polish, Spanish, Swedish, Portuguese (also min. intermediate)
  • Basic experience in Microsoft Word, Excel and Outlook
  • Good communication skills (especially in written)
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