Customer Service Specialist (French)

Where: Berlin (Germany)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in French

We are now looking for the next great addition to our team as a Customer Service Specialist.

As a Customer Service Specialist at Omio you will…

  • Communicate between travellers, Omio and, in certain cases, our transport providers
  • Be the first point of contact for travellers across multiple channels (email, phone, social media) for any inquiries related to their travel plans (e.g. questions about payments and modifying bookings, handling requests and complaints)
  • Deliver and maintain a high level of service and customer satisfaction
  • Be proactively involved in creating and implementing new service processes and developing training manuals

Your Profile:

  • You possess superior communication and problem solving skills
  • You speak French at a native level and are fluent in English; additional languages are always valued at Omio
  • You like taking ownership of cases and are passionate about helping customers
  • You are well organised with a constant drive to optimise processes
  • You are able to work under pressure and work towards set targets
  • You are flexible in terms of working hours (late and weekend shifts)
  • Previous experience in customer service or sales is considered a plus
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