Where: Leeds (United Kingdom)
Extent of Work: Full Time
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Main Objectives of the role, but not limited to:
Responsible for handling and resolving all customer enquiries with a professional manner using both verbal and written communication channels, while representing the Shark Ninja Brands with pride.
Plan and prioritise own workload in order to meet deadlines and agreed Customer Service targets.
Self-Motivated individual with a desire to solve and own the Customer’s problem through to completion.
Processing of Customer Orders and Card Payments for both the Shark Ninja Brands.
Document and record accurately all Customer Service interactions including any follow up.
Provide solutions that meet and exceed the Customers’ expectations in situations where the Customer Service Journey has gone wrong.
Keep up to date with new Product Ranges including launch dates, specification and features.
Drive forward changes quickly and identify suggestions for improvement in proposed and current processes.
Deliver to agreed KPI reporting on Customer Service KPI’s.
Responsibility to ensure the success of Customer Service on behalf of the Shark Ninja Brands in the UK.
Ability to work under pressure in a fast changing environment and can handle surprises.
Deliver Customer Service results to tight deadlines and schedules.
Attention to Detail with a high level of accuracy in documentation.
Passionate and tenacious about Customer Service.
Team Player with a ‘can do’ attitude.
Conflict Management and Problem Solving skills.
Excellent and clear verbal and written communication skills.
Ability to use ‘Positive’ language.
Strong listening and empathy skills.
Able to take ownership of each enquiry and problem solve in order to resolve customer enquiries and complaints
Previous experience of working within a Customer Service environment with strong emphasis on delivering the right Customer Service by matching the individual needs of the Customer.
Good standard of knowledge and competency in the use of Microsoft Office and Content Management Systems.