Operations Coordinator (English)

Where: Milan (Italy)

Extent of Work: Full Time

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Department Information

The Omnichannel Transformation Department drives the change of the organization towards an omnichannel consumer experience.

The department’s objective is to create a seamless consumer experience across all distribution channels thereby connecting online and offline channels as well as elevating the in-store digital consumer experience.

The department strongly contributes to the company’s vision to maximize consumer focus and be one of the leading innovative companies within its industry.

The success of the department is based on the effort and collaboration of many other teams across the organization which are all part of the company’s omnichannel journey. The omnichannel team facilitates and orchestrates the initiates from a business perspective until complete operational implementation as well as guides the cross-functional teams.

Are you passionate about retail, eCommerce, consumer experience, digital technology and it’s potential to change the fashion industry? Would you like to be part of the team that will design and implement the omnichannel vision at PVH? Then this is the role for you!

Position Description

You will be responsible for deploying various technology projects with the aim of improving the customer experience and optimizing the operation of the Tommy Hilfiger and Calvin Klein stores in Italy.

You must also provide operational support, simplify the day-to-day operations of stores and advance the Retail PVH Italy network in its mastery of these new tools.

Your Main Missions Will Be

  • The coordination of technological deployments (RFID, Click & Collect, GK POS, etc.)
  • Animation, monitoring and development of Omnichannel Services
  • Developing the technical skills of store staff through the development of training programs
  • Maintenance of ‘Master Data’ data (Linked to Google, Facebook, etc.)

Position Requirements

Graduated with a Bac +5 / Business School degree, you have a similar experience of at least 5 working years.

You have a positive attitude and have excellent interpersonal skills. The sense of service, listening, dynamism, team spirit and autonomy are an integral part of your values.

You are acknowledged for your adaptability in a new environment and passionate about new technologies.

Fluent English is essential as you will be in direct contact with PVH headquarters in Amsterdam.

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