Customer Service Agent (Spanish)

Where: Warrington (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Spanish

We Are Looking For Someone Who Is

  • Intensely collaborative
  • Passionately focused on the customer
  • Disciplined executor of responsibilities
  • Tenacious commitment to continuous improvement
  • Relentless drive to win

Here Is a Glimpse Of What You’ll Do

  • Ensure all calls are answered promptly, emails are answered within 4 working hours
  • Manage any quotes relating to billable repairs as well as indicative quotes and ensure they are processed timely, efficiently and accurately
  • Manage any out of warranty part deliveries and liaise with the purchasing team and the warehouse to achieve TAT
  • Ensure all dialogue with customer is updated accurately on the in-house app
  • Ensure any requests from repair engineers are processed within 4 working hours on receipt of notification; Liaise with repair engineers to proactively communicate with customer e.g. delays in Turn Around Time (TAT), ensuring customers are updated regularly where possible
  • Ensure any requests from Call Centres are actioned timely and updated in Flex systems
  • Liaise as necessary with Flex couriers to achieve TAT, investigate missing/delayed deliveries, request proof of delivery
  • Maintain ownership of issues and manage to a timely resolution on customer’s behalf – ensure if “something is promised – it happens”
  • Support team leader and program management when requested

Here Is Some Of What You’ll Need (required)

  • Experience in working in a Customer Care role or similar fast paced environment using written and verbal communication methods is a great advantage
  • Intermediate Level Excel Skills
  • Ability to build relationships with team members, other departments and customers
  • Excellent organizational skills – ability to prioritise and remain calm is important
  • Excellent customer service skills and being able to handle difficult conversations
  • Passion for continuous improvements, thinking outside the box
  • Advanced English + Spanish (or native) language skills,
  • Eligible to work in the UK.
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