Customer Service Representative (Arabic)

Where: Irvine, Los Angeles (United States)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Arabic

Responsibilities

    • Effectively resolve customer inquiries in a considerate, accurate, and timely manner.
    • Meet service level agreements set by Twitch Customer Experience leadership
    • Track issues escalated for resolution to ensure customers receive a timely response
    • Maintain a positive, customer focused attitude at all times
    • Immerse yourself into the culture of Twitch, the video game industry, and our expanding repertoire of content
    • Identifying customer needs and communicating them to the relevant teams
    • Work closely with product teams to monitor performance of products and corresponding support metrics
    • Uphold company values and strive to always improve the platform and community experience

Requirements

    • BA/BS or Associate’s degree OR related technical training OR equivalent work experience
    • Experience as a broadcaster on Twitch
    • Previous work in customer support, tech support, or moderating content for a web-based application
    • Working knowledge of Windows, Mac, & mobile operating systems

Bonus Points

    • Written and verbal fluency of multiple non-English languages. Please list skill levels of applicable language(s) in your resume
    • Proficiency in Salesforce or comparable CRM, JIRA, GSuite, GitHub, Slack, and various broadcasting software
    • Knowledge of the Twitch APIs
    • Native member and deep knowledge holder of the Twitch community
    • Capable of distinguishing a dank meme from a regular meme
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