Membership Service Agent (Arabic)

Where: Cape Town (South Africa)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Arabic

DUTIES:

  • Taking inbound calls in a professional manner
  • Handling and overcoming objections in a professional and effective manner
  • Adhering to targets
  • Making outbound calls to an international customer base
  • Executing effective sales techniques
  • Handling both internal and external email correspondence to and from clients in line with quality standards
  • Working towards resolution time periods
  • Quality standards and targets

APPLICANTS MUST HAVE:

  • A National Senior Certificate
  • A clear criminal and credit record
  • If foreign, MUST have a valid work permit
  • Dealing with clients telephonically – above average telephonic communication skills
  • Ability and willingness to work weekends and shifts as and when required
  • Proven exposure to flexibility and easily adaptable to pressurized environments and change
  • Proven customer service orientation and problem solving ability in previous roles/career
  • Must have applied foreign language in a corporate environment
  • Ability to multi task
  • Familiarity with call centre culture/environment (Advantageous)
  • Exposure to travel, either work related or extensive personal travel (Advantageous)

 

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