Customer Service Representative DE-ES

Where: Aix en Provence, Marseille (France)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German and Spanish

RESPONSIBILITIES INCLUDE:
• Support distributors in service; order entry, billing, Electronic Data Interchange (EDI), marketing programs
• Maintain strong communication with customers regarding order status, promotions
• Responsible for minimizing service-related delivery delays
• Process return goods requests, other service issues and any other adjustments for customers
• Coordinate shipping requirements with the warehouse and the forwarders
• Cross train with and potentially back-up any of several other customer support areas as needed to provide depth of operations within the functions
• Ability to provide excellent judgment in ambiguous situations and creative problem solving
• Take active part in the writing and improvement of the work processes
• Follow the KPI to aim excellence
• Participates to the weekly meeting identifying areas of improvement in the Customer Service and contributes to the company transversal projects
• Work with other departments, such as Finance, Purchase, Sales, etc.
• Knowledgeable in ERP Sage X3, Microsoft Suite (Excel, Word, Outlook), and other applications.
• Team work and excellent collaboration with sales people on the field and sales managers. Direct contacts with customers

Qualifications

 

MINIMUM QUALIFICATIONS:

  • 5+ years of experience in the areas of customer service, order entry, inside sales, international shipping, billing and international finance related to Letters of Credit
  • Strong verbal and written communications skills
  • Fluent in minimum 3 main languages spoken in Europe including French and English, plus German and/or Spanish
  • Self-starter with good organizational skills and able to handle multiple tasks under pressure
  • Service oriented, proactivity, team spirit
  • High autonomy
  • Flexibility
  • Dynamic
  • Integrity and confidentiality

 

DESIRED QUALIFICATIONS:

  • BS or BA degree in administration or languages and business, or equivalent combination of education and experience.
  • Master’s Degree in international trade
  • Demonstrated success working in a team environment and leadership skills.
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