Customer Care & Back Office Specialist DE-ES-FR

Where: Milan (Italy)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German, Spanish and French

Your Mission @Musement

We’re looking for a friendly and solution-oriented Customer Care Specialist (native or very fluent in German, French, Spanish or Dutch) for our Operations team. We seek for a highly motivated candidate who can help us make our clients happy and coordinate operations with tour providers.

The candidate will work closely with different areas as Content, Business and Product Development.

WHAT you will do

  • Direct customer support via email and over the phone
  • Coordinate relationships between partners/providers and customers during pre-sales and post-sales activities
  • Work on answering and completing customers’ requests, suggestions and complaints with feedback, direct contact and constant replies
  • Help improve the company’s website, applications, product portfolio and service level
  • Improve FAQs, knowledge base, guidelines etc. for all customers
  • Coordination of special requests such as group booking or add-ons

HOW

  • Rapid communication with customers via telephone or emails/chats
  • Good computer literacy and ability to use different online dashboards and bookings systems
  • Excellent communication skills, both verbal and written
  • Very good knowledge of the English language
  • Native speaker or very fluent in German, French, Spanish or Dutch
  • Available to work in the weekend and bank holiday days
  • Passion for travel
  • Structured and detail-oriented
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