Customer Service Specialist (Portuguese)

Where: Berlin (Germany)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Portuguese

We are expanding more and more in Europe and are therefore searching for a native Brazilian Portuguese speaker with fluent English for the Customer Service Agent role (full-time) keen to be part of N26’s exciting development. Please be aware you will need the right to work in the EU without VISA sponsorship to apply for this position

Once here you will?

Support our customer
You’ll be the frontline of our bank to the French speaking market. Working across multiple channels (live chat, email, phone) to give our customers a best in class experience. However you are not just the first layer of support, but the first layer of protection. Preventing fraud, protecting data and safeguarding our customers are also key facets of this role.

Improve our product
No one knows the customer better than you – so you’ll also be key in relating customer feedback internally. Your feedback will have a direct impact on the way we deliver a product and service that our customer loves.

From the Spree to the Amazon
As we grow across markets worldwide, we are looking for native speakers to help improve our user experience in each country. As one of our first Brazilian specialists, you’re an ambassador of our product there – our Brazilian connection in Berlin.

What you’ll bring along

An outstanding commitment to customer service, and the experience to match. You will also be a native Brazilian Portuguese speaker, comfortable with both written and verbal communication. These communication skills are a key strength of yours and are also supported by fluency in English. As a customer service professional, you are reliable, friendly and stress resistant even under the most testing of circumstances.

What we hope you to have

  • Experience in a Fintech environment
  • Experience with CRM tools
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