Customer Success Manager AR-ES-IT

Where: Dublin (Ireland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Arabic, Spanish, Italian

Responsibilities

  • Build active and meaningful relationships with customers, working closely with other MDB stakeholders while strategizing on accounts across different industries
  • Lead new customer and project on-boarding meetings validating and identifying customer needs, potential challenges, and key project timelines
  • Promote and encourage implementation of paid MongoDB features across the assigned customer portfolio
  • Identify and mitigate the risk of churn
  • Ensure high customer satisfaction and reference-ability
  • Develop and implement best practices, processes, and tools which can continually enhance MongoDB’s Customer Success Program

Requirements

  • You have at least 3 years of experience working in a Customer Success, Account Management, or similar role
  • You have experience with large-scale, technologically complex accounts and/or Enterprise market customers
  • You have a mind for technology. We’ll teach you all about MongoDB and databases, but our customers and product are inherently technical. You should be too.
  • You have an aptitude for learning enterprise technologies. Exposure to database, cloud, and infrastructure technology is a plus
  • You are highly organized in your workflows. You understand what it means to own a customer portfolio and to prioritize and manage your time efficiently
  • You embrace teamwork and collaboration. You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.) and helping to build the Customer Success “brand” across our entire organization
  • You are adaptive. You love an ever-changing environment where you are constantly improving yourself, your team and your processes
  • You have exceptional verbal and written communication skills with the ability to present to a diverse audience both internally and externally
  • Bilingual (Fluent English + Fluent Italian OR Spanish OR Arabic is a plus)
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