Travel Agent (Arabic)

Where: Athens (Greece)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Arabic

Position Summary

As a Travel agent, you will assist our clients in completing their travel itineraries over the phone or email while handling our reservation systems. In order to ensure a flawless and positive customer experience, all our agents have a friendly attitude and enjoy helping others! Position reports to a team leader.

Responsibilities

  • Receive & process incoming calls & emails
  • Manage customers’ requests
  • Ensure & provide quality of service to customers. i.e. handle inquiries & complaints from customers in a professional manner
  • Manage flight schedule changes/cancellations
  • Develop & recommend changes to existing methods & procedures to increase accuracy, efficiency & responsiveness of the Travel Operations department as a whole
  • Report technical issues, customers’ complaints and other problems

REQUIREMENTS

  • Fluency in Arabic (oral and written) as well as excellent command of the English language is required
  • A Bachelor’s degree (preferably in Tourism/ Business Administration or any quantitative subject)
  • Excellent communication skills and a can-do attitude
  • Quality focus and multitasking in a fast-paced environment
  • Computer literacy
  • Legal permit to work in our office located in Athens, Greece
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