Community Operations Specialist (Spanish)

Where: London (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Spanish

RESPONSIBILITIES/JOB ROLE

    • Provide friendly and efficient customer support in Spanish
    • Investigate reported abuse and take appropriate action
    • Manage the external team of moderators
    • Analyse customer interaction with the product and communicate feedback to the relevant team
    • Troubleshoot user issues and escalate them to developers appropriately
    • Advocate for the user base you support and provide a user voice to the wider company
    • Strive for workflow efficiencies to improve issue handling in the support queues
    • Assist with ad-hoc projects

REQUIRED EXPERIENCE, KNOWLEDGE AND SKILLS

    • Bachelor’s degree or equivalent
    • Customer service experience
    • Strong writing skills in English and Spanish. Other languages a real plus
    • A strong understanding of Spanish culture
    • Good knowledge of, and passion for, the online industry
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