Customer Service & Support Specialist DE-ES-FR-IT-Nordic

Where: Eindhoven (Netherlands)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German, Spanish, French, Italian, Nordics

Responsibilities Will Include

  • Customer Service, dealing with questions and inquiries via phone and email, ensuring swift resolution/escalation of any issues or problems.
  • Order processing
  • Phone and email support to (internal) customers
  • Backlog management
  • Taking the lead to drive continuous improvement and safeguard best practice
  • Work closely with Technical support, Quotes, Sales, Finance and the Field Service & Support organisation to ensure that Illumina provides world-class experiences for their customers
  • Provide (internal) customers with order verification, updates on delivery dates, product availability and pricing

Preferred Experience & Skills

  • Fluent, business level, English and a second European language (German, French, Spanish, Italian, Danish, Swedish, Norwegian)
  • Previous customer service experience (customer support), ideally within a clinical environment
  • Commitment to delivering customer satisfaction
  • Graduate (HBO) degree in a relevant field, or equivalent experience
  • Genuine team player with strong relationship building skills
  • Creative and able to find innovative solutions to complex issues
  • Demonstrated ability to operate independently within a fast-paced, team environment
  • Takes a results-oriented approach, owning tasks and proactively delivering innovative solutions
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