Customer Service Representative (Arabic)

Where: San Francisco (United States)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Arabic

Responsibilities
· Effectively resolve customer inquiries in a considerate, accurate, and timely manner.
· Meet service level agreements set by Twitch Customer Experience leadership
· Track issues escalated for resolution to ensure customers receive a timely response
· Maintain a positive, customer focused attitude at all times
· Immerse yourself into the culture of Twitch, the video game industry, and our expanding repertoire of content
· Identifying customer needs and communicating them to the relevant teams
· Work closely with product teams to monitor performance of products and corresponding support metrics
· Uphold company values and strive to always improve the platform and community experience

BASIC QUALIFICATIONS

· Fluent Arabic and English speaker
· Detailed knowledge of Twitch
· Ability to empathize with and prioritize customer needs
· Able to maintain composure and ownership during stressful communications
· Clear and concise communication skills
· Agile and adaptable, particularly as programs and procedures change
· Critical thinker, especially as applied to determining customer needs and providing appropriate solutions
· Strong problem solving and troubleshooting skills, notably basic home network troubleshooting
· Effective time management and multitasking skills
· Work well in a dynamic globally distributed team environment
· BA/BS or Associate’s degree OR related technical training OR equivalent work experience
· Experience as a broadcaster on Twitch
· Previous work in customer support, tech support, or moderating content for a web-based application
· Working knowledge of Windows, Mac, & mobile operating systems

PREFERRED QUALIFICATIONS

· Written and verbal fluency of multiple non-English languages. Please list skill levels of applicable language(s) in your resume
· Proficiency in Salesforce or comparable CRM, JIRA, GSuite, GitHub, Slack, and various broadcasting software
· Knowledge of the Twitch APIs
· Native member and deep knowledge holder of the Twitch community
· Capable of distinguishing a dank meme from a regular meme

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