Customer Service Representative FR-IT

Where: Barcelona (Spain)

Extent of Work: Full Time, Fixed Term

Click here to apply in English

Click  here to see other job offers in French and Italian

Responsibilities: 
  • Responsibility for the entire order fulfillment process – receiving and processing orders including emergency orders, using ERP systems.
  • Arranging deliveries in cooperation with our European warehouse and processing invoices through liaison with our European Accounting Service Centre.
  • Provide our customers with basic product and pricing information. Daily interaction with mainly hospitals and clinics, as well as a variety of internal customers, located across the countries.
  • You will have the ability to communicate proficiently in the appropriate language and engage effectively across cultures, as well as adapt to the country specific processes.
  • Give input on ways to improve the quality of our business leading to better efficiency and enhanced quality of service.
Qualifications:
  • Proven Customer Service experience in an international environment.
  • Proactive problem solver with flexibility and the ability to multi task.
  • High attention to detail, as well as excellent organizational skills and time managerial skills.
  • Ability to manage, organize and prioritize own workload
  • Committed to quality and providing a professional and responsive customer experience, supporting Gore´s business results.
  • Open communication, resilient and impact aware.
  • Flexibility to work in different teams, depending upon business needs.
  • Skilled in working with ERP/IT systems, plus experience of eCommerce solutions is very welcome.
  • Fluent in English, plus at least one other language (Italian, French)
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