Community Project Coordinator AR-PT

Where: Milan (Italy)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Arabic and Portuguese

HERE’S A BREAKDOWN OF WHAT YOU’LL DO (NOT ALL OF IT, JUST THE MOST IMPORTANT STUFF)

  • Day to day management of the beta community and its users in Italy
  • Roll out of our community management tool Centercode in Italy to help ensuring global migration of all beta communities
  • Create and manage tests, projects and surveys using the community tools
  • Coordinate all stakeholders so they are delivering community activities to the governance guidelines and support the teams in the creation of test, projects and survey
  • Moderation of the beta community
  • Obtain and organise community feedback and provide reporting on test results
  • Organisation of community incentives
  • Administration of the beta community SAAS tools
  • Coordination with internal stakeholders and test participants as appropriate on the resolution of problems
  • Support the Head of Community Projects with the management of the activity pipeline
  • Assist other Regional Community Project Coordinator with community activities as needed

DO YOU HAVE THESE ESSENTIALS?

  • Fluency in Italian and English is essential
  • Experience with project coordination and/or management, delivering concurrent activities to deadlines
  • Experience with coordinating consumer facing projects and communications, in line with company guidelines and brand messaging
  • Experience with software testing tools, practices and processes
  • An understanding of the OTT marketplace

NOT ESSENTIAL BUT GREAT IF YOU ALSO HAVE

  • Strong knowledge of MS Word, Outlook, PowerPoint and Excel for reporting, sharing documents & building presentations on an ad-hoc basis
  • Previous work experience within product/ software, UX, customer service, marketing or sport federations/ organisations
  • “Get going” attitude – you have the ability to think on your feet and approach the beta community management proactively
  • Confidence in coordination projects with minimal guidance
  • Quick and willing to learn and pick up new technologies
  • An additional language, such as: Polish, Russian, Chinese, Arabic or Portuguese would be a plus
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