Account Manager (Arabic)

Where: Dublin (Ireland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other jobs in Arabic

RESPONSIBILITIES
  • Grow revenue, education and solution adoption with clients
  • Partner with Customer Insights and Direct Marketing to drive education and solution adoption programs
  • Help drive client strategy, continuous improvement and knowledge sharing initiatives
  • Analyse data to identify trends to enhance our customer support processes and improve team efficiency
  • Optimize campaigns and identify programmatic ways to do this at scale
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
  • Operate as the lead point of contact for any and all matters specific to your client portfolio, including escalation and troubleshooting to resolve client issues
  • Gather agency and partner feedback to enhance ad products and the customer experience
  • Deliver consultative support and up-to-date education on our Facebook products
  • Represent Facebook at conferences, events or through webinars
MINIMUM QUALIFICATIONS
  • University degree and/or masters or equivalent experience
  • 2/3+ years previous experience in customer sales and support, agency account management or consulting
  • Exceptional communication and presentation skills
  • Strong team working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact
  • High level of comfort presenting key client issues in an effort to be the customer advocate within Facebook
  • Identify and leverage trends within industry of expertise/focus
  • Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set
  • Ability to effectively prioritize tasks and manage time, even under high- pressure situations
  • Client management experience an advantage
  • Fluency & excellent communication skills in English & Arabic. Additional languages an advantage.
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