Customer Experience Agent (German)

Where: Dublin (Ireland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German

What you will be doing

  • Effectively resolve customer enquiries in a considerate, accurate, and timely manner.
  • Compose thoughtful, personalized responses for a variety of customer requests across a variety of channels
  • Triage incoming requests and spot trends in customer issues to flag for the wider team
  • Identify, reproduce, and document bugs for our engineering teams
  • Work with the product development and QA teams to test new features and bug fixes and surfacing meaningful customer feedback
  • Make active contributions to help achieve team goals and successes
  • Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation

What you should have

  • Fluent German and English speaker
  • You care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful.
  • You have prior experience in a similar role. You know that every bit of work you do makes a real difference in making our customers happy
  • You understand the web and how it works. You’re not necessarily writing and deploying your own JQuery-based, CSS-heavy responsive sites, but you’re also not afraid of the technology
  • You know when something is over your head and are not afraid to ask for help. You are skilled at explaining technical problems succinctly and clearly
  • You exhibit diplomacy, tact, and poise under pressure when working through customer issues
  • You have a post-secondary degree or equivalent professional experience
Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.